Global Process Owner - Portfolio

What is a Global Process Owner (GPO)?

Global Process Owners (GPOs) are individuals who own an end-to-end process accountable for the building, standardising and maintaining processes throughout the business operating mode structure.

The responsibility of this team includes end to end strategic and transactional processes related to sales, commercial, purchasing, finance, operations, people, technology, data and performance management throughout the organisation.

This particular role is focused on our Portfolio area, which includes Commercial (Product Management), Purchasing, Pricing & Data functions.

The GPOs will work as a team, alongside the SAP Technical Team and the business teams to drive the following key areas of focus:

• Ownership and protection of the processes
• Continuous improvement, leveraging the power of SAP and other tools to drive process automation, ensuring standardisation of processes and improved effectiveness, efficiency and control across Exertis
• Leading expansion of the SAP business coverage
• Optimising end-to-end processes across all functional areas
• Identification and resolution of outstanding process and system pain points/bottlenecks
• Breaking down of any functional/organisational barriers to process improvements
• Communication of and gaining buy in for continuous improvement initiatives

What are the Key Competencies of a GPO?

• Strategic thinker but also ability to be detail-oriented
• Leadership skills to influence multiple stakeholders/users, able to gain buy in for change
• Action and delivery oriented
• High deree of process and functional knowledge
• Strong written and verbal communication

How will the GPO add value?

• Setting and managing the strategic improvement agenda
  • Creating a vision of how the pieces of the end-to-end processes come together, how they are most efficiency-supported and improved
  • Where to focus attention and how to drive to functional and end-to-end success
• Aligning the organisation
  • Everyone pulling in the same direction
  • Both internally and externally with customers and vendors
• Changing behaviour
  • Educating the key stakeholders as to the benefits of process and system changes
  • Involving the super user community in the design process and providing on-going feedback
• Reinforcing the cultural norms
  • Understanding how Exertis works now, making that a strength not a weakness e.g. multi-loctions, split functionality, entrepreneurial spirit, ideas driven
• Reinforcing the brand
  • Support the brand when dealing with employees, customers and vendors

What kind of person would make a great GPO?

• Optimising processes, by its nature, brings unexpected challenges therefore this role required a dynamic and flexible individual who is not fazed working under their own initiative
• Systems savvy with great understanding of SAP processes
• Experience in the functional area in which they represent - Commercial, Purchasing, Pricing, Data & Analytics
• Highly organised - task-based/action-based/logical process-based approach to work
• High attention to detail and will self-check work, being the expert in their area
• Strong presentation skills - ability to present complex data cleanly and simply
• Organised self-starter with ability to plan & prioritise ones own workload
• Strong communicator and keen to engage with the wider business
• Very tenacious - won't take no for an answer, when it's the right solution
• Strong cross-functional team player and influencer
• Highly motivated & enthusiastic with a "can do" mentality
• Disciplined and able to work under pressure to achieve tight deadlines