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Customer Funding Specialist

Company:  Exertis UK
Salary:  DOE

GB, BB12 7BF

Contract Type:  Permanent
Date Posted:  04-Aug-2022

Working as part of the Consumer Credit and Services Team you will be responsible for the day to day administration of the customer Pass Through Claims process working closely with both External and Internal Stakeholders.


Key responsibilities

  • Transactional Processing
  • Transacting on customer / vendor portals
  • Raising Service Requests/Supplier Debit Notes, Credit Note paper work ensuring input accurately and have the essential agreement, P.O.E. to ensure prompt credit / payment from the Vendor
  • Allocating credit notes to customer Debit Notes.
  • Marketing
  • Identify the Vendor, ensure ERP System is updated accordingly, and seek appropriate approval/funding from Internal/External Partners
  • Working with specific Vendors (TBD) and Internal Stakeholders to ensure claims are processed within agreed timelines/ in line with the terms of the offers
  • Disputing discrepancies back to the customers and chasing for repayment/re credit, where applicable
  • Operational enhancements
  • Understanding the operational changes within the Retail/E-Tail Sector and working with internal and external partners to define and review current processes and accommodate a solution that suits both the Business, Customers and Vendors
  • Vistex
  • Working with Team Supervisor in the setting up and day to day management of the new Transaction Register
  • Onboarding Vendors to the new up-front notification process and develop reporting.
  • Contracts
  • Have a basic understanding of Customer and Vendor specific contracts and ensure we are transacting/adhering to the same
  • Support other Team Members to deliver tasks to agreed timelines.
  • Customer / Vendor Site Visits
  • Provide Holiday Cover for Team Members
  • Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct


Skills & Experience

  • Ability to build strong relationships with stakeholders [Sales, Customer Service, A.P. Finance, Commercials, Purchasing, Customers and Vendors to ensure that communications and relations are effective.
  • Adopting the following competencies:
  • Serving Customers and Championing Customer Needs.
  • Driving for Results in line with KPI’s and Departmental Vision.
  • Ability to influence and negotiate at all levels.
  • Attention to detail – able to report, analyse and interpret data and present back to a varied audience
  • Organisation skills – able to plan and prioritise time to deal with conflicting priorities
  • Computer literate, with a strong working knowledge of Microsoft Excel/Word is essential!
  • Ability to motivate others, self-motivate and work equally well individually or as part of a team
  • Supporting Team.


What’s in it for you

It’s important to us that our people love what they do and in turn we put together a benefits package that rewards a job well done. We’ll give you:

  • 23 days holiday from start increasing up to a maximum of 27 days with length of service
  • Access to a Cash plan provided by Healthshield
  • Income protection scheme (including access to a wellness early intervention scheme)
  • Access to cycle to work scheme
  • Employee assistance programme
  • Death in service
  • Holiday purchase scheme
  • Loyalty award at key service milestones
  • Enhanced, Maternity, Shared Parental, Paternity and Adoption pay 

We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated. We’re open to conversations about flexible working. If it’s right for our customers, our business and for you then we’ll do what we can to support it.