Services & Repair Supervisor

Job Title: Services & Repairs Supervisor

Company: MTR

Salary: £35,360 base per annum plus £5,000 bonus OTE

Location: Harlow, CM19 5TR (Monday to Friday, 7.30am – 4.30pm)

Contract Type: Permanent

Description:

Are you looking to take your career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at MTR as a Services & Repairs Supervisor, where you’ll have responsibility for all Services activities within the department. You will ensure a smooth operation is carried out and operational deadlines are met and work closely with the SLT team to drive results of the business.

As part of the team, you’ll:

• Oversee daily operations including data wipe, regrade processes and third party service trials ensuring workflows meet performance targets.
• Lead and support the team setting clear expectations, maintaining high standards and driving continuous improvement.
• Manage compliance and reporting, ensuring accurate data wipe certification, timely reporting and adherence to operational standards.
• Maintain stock and parts inventory, supporting efficient repair operations and service delivery.

Why Join MTR?

At MTR, we believe that together, we can achieve more. Our inclusive culture celebrates diverse perspectives and encourages everyone to turn challenges into opportunities. You’ll have access to:

• Tailored career development paths designed to help you thrive.
• Employee resource groups, including Women at Exertis, LGBTQIA+, and more.
• A vibrant and collaborative workplace where your voice matters.

What We’re Looking For:

You’re someone who thrives in a fast-paced, results-driven environment. To excel in this role, you’ll bring:

• Proven experience in a similar role, with experience of managing a team.
• Strong communication and relationship management skills.
• Ability and confidence to make process improvements.
• A willingness to learn and embrace challenges.

Your Rewards and Benefits:

We recognise and celebrate hard work at Hypertec. When you join us, you’ll enjoy:

• 25 days of annual leave, with the option to purchase more.
• Paid time off for your birthday and volunteering opportunities.
• Comprehensive parental leave packages and well-being programs.
• A supportive and inclusive environment where your growth is our priority.

Selection Process:

Our selection process is designed to ensure a smooth and thorough evaluation of candidates. Once we receive your CV, our team will carefully review it to assess your suitability for the role. Shortlisted candidates will be invited to a telephone interview with the recruitment team, providing an opportunity to discuss your experience and skills in more detail. Following this, you may be asked to complete online testing to evaluate key competencies relevant to the position. Successful candidates will then proceed to a formal interview process, which can be conducted online or in person, with the hiring manager.