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Customer Care Advisor

Company:  Exertis UK
Salary:  DOE
Location: 

GB, HX5 9HF

Contract Type:  Permanent
Date Posted:  04-Aug-2022
Description: 

The role will involve taking calls from customers who have a query with their order, then owning that query right through to completion to ensure that the customer receives excellent service from start to finish.

 

Essential Requirements

  • Excellent communication skills, both written and on the telephone.
  • The ability to talk to customers in a friendly and professional way even if they are upset about something going wrong with their order.
  • Past experience of working in a Customer Care/Services or sales role.
  • Computer literate.
  • Excellent attention to detail.
  • Ability to prioritise workload.
  • Ability to own a query from the start, ensuring that the customer receives excellent service.
  • A track record of developing internal relationships to such a degree that you can work closely with others to resolve customer queries.
  • Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.

 

What’s in it for you

It’s important to us that our people love what they do and in turn we put together a benefits package that rewards a job well done. We’ll give you:

  • 23 days holiday from start increasing up to a maximum of 27 days with length of service
  • Access to a Cash plan provided by Healthshield
  • Income protection scheme (including access to a wellness early intervention scheme)
  • Access to cycle to work scheme
  • Employee assistance programme
  • Death in service
  • Holiday purchase scheme
  • Loyalty award at key service milestones
  • Enhanced, Maternity, Shared Parental, Paternity and Adoption pay 

We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated. We’re open to conversations about flexible working. If it’s right for our customers, our business and for you then we’ll do what we can to support it.