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Category Assistant

Req ID:  699
Company:  DCC Vital - Williams Medical Supplies
Salary:  Not disclosed
Location: 

Rhymney, GB, NP22 5PY

Contract Type:  Permanent
Date Posted:  07-Jul-2021
Description: 

Job Description and Person Specification

 

Job Title:                      Category Assistant

 

Department:               Category Management                                                

 

Reports to:                  Category Manager                             

 

Purpose of the Job

 

To ensure all product information held within product master file systems is complete and accurate.  Liaise with Product Managers to continuously improve the presentation of information. Act as first line of response for all product related queries.

 

Main Duties/Responsibilities and Knowledge/Skills Requirements

 

Key Duties:

  • Ensure all current SKU information and images are included in the product master file systems and all other relevant systems
  • Initial product set up and integrity checks from relevant source
  • Identify and nominate alternative products and accessories and update all relevant systems where applicable
  • Continually review & improve content, liaising with Suppliers to obtain additional information
  • Check integrity of stock flags of producers and make any necessary changes, liaising with sales and demand management
  • Liaise with marketing and vendor management departments to ensure accuracy of product information, pricing and images for reproducing in marketing publications, including the catalogue
  • Aid in catalogue creation process using relevant process in ACMS system
  • Monitor products on backorders  and suggest alternatives where possible
  • Act as a contact point for sending product data lists to suppliers to check product, image, price and lead times plus any other relevant information the business may require
  • Support supplier partner relationships and attend supplier meeting when required
  • Deal with all relevant product queries from internal and external customers
  • Work with web team to ensure that online data reflects master file most recent information
  • Control amend process for catalogue creation internally and for supplier amends
  • Understand what information is required and how to optimise its customer appeal.  Identify areas for improvement and agree revisions with product managers.
  • Active participation in projects to upgrade master file systems.
  • Completing monthly reports for suppliers when applicable.

 

Key Performance Indicators & Measures

 

  • Completeness and accuracy of product master file  and all relevant systems
  • Continuously improved content, supporting documentation and images
  • All content aligned to media requirements
  • Zero errors in published product information
  • Respond to product related queries within 24 hours

 

Knowledge, Experience and Understanding Required

 

  • Experience working with databases for campaign management
  • Some marketing or sales experience 
  • Experience of compiling reports
  • Experience of creative writing to present information to a specific target audience

 

 

Skills/Abilities

 

  • Strong attention to detail
  • Good copywriting skills- competency in creating and presenting clear written information
  • Good communication skills
  • Excellent relationship building skills
  • Ability to maintain a high level of customer service whilst working on specific projects

 

Health Safety and Environmental Awareness

 

Every employee is responsible for:

 

  • Understanding and Working in accordance with company policies and procedures.
  • Reporting defective equipment and dangerous situations
  • Using safety equipment provided
  • Avoiding horseplay which could result in injury
  • Complying with management requests and instructions
  • Not using defective equipment
  • Not misusing equipment
  • Not damaging equipment
  • Exercising reasonable care towards themselves and others
  • Ensuring they have been given the relevant training to undertake their role
  • The quality of work which they undertake
  • Care for the environment and prevention of pollution
  • The health and safety of themselves, fellow employees, contractors, visitors etc