Customer Services Administrator

Location:                            Aerodrome Business Park, Rathcoole, Co. Dublin

Department:                    Community Care Services

Principal Duties and Responsibilities:

• Dealing with internal & external customer enquiries/requests
• Ensure that customer queries and issues are resolved promptly and thoroughly
• Accepting and entering customer orders
• Scheduling orders for delivery/collection
• Generating delivery/collection dockets and manifests
• Liaising with drivers to ensure efficient & timely delivery of product to customers
• Completing deliveries & collections on system
• Collecting and matching proof of delivery to completed tasks
• Monitoring and issuing of stock to backorders
• Assigning calls to repair technicians
• Monitoring status of repair calls and chasing outstanding calls with technicians
• Logging and managing PPM schedule for HSE equipment
• Handle customer issues/complaints - logging, distribution, follow up and reporting of issues
• Logging, preparation and issuing quotations to HSE
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.

Qualifications and Experience:

The successful candidate will ideally have:

• Two years previous experience in a similar role, ideally in a Service environment.
• Experience in a busy warehouse environment would be ideal.
• Working knowledge of SAP
• I.T. literate

The successful candidate will be:

• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner
• Ability to work well under pressure while adhering to strict deadlines 

Other information:

• Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected.
• You will be expected to attend internal & external training courses

FANNIN IS AN EQUAL OPPORTUNITY EMPLOYER