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CCS Supervisor

Req ID:  5835
Company:  DCC Vital - Fannin Ltd
Salary:  Not discolsed

Rathcoole, IE

Contract Type:  Permanent
Date Posted:  13-Mar-2023

CCS Supervisor



Location:                        Aerodrome Business Park, Rathcoole, Co. Dublin

Department:                  Community Care Services

Reports to:                     CCS Operations Manager

Contract type:                Permanent


DCCVital (formerly DCC Hospital Supplies & Services):

DCC Vital is a leading healthcare business in Britain and Ireland with sales in excess of €300 million, over 800 employees and an ambition to be one of the leading players in the supply of products and services to the healthcare sector in Europe.  DCC Vital is focused on driving organic growth in its existing businesses and identifying new growth opportunities that strengthen and expand its product range, broaden its geographical reach and improve its business.


The company has been successful in tendering for the provision of managed services for appliances & aids for daily living. This service includes the delivery, collection, decontamination, cleaning, asset management, repair and disposal of various types of medical and non-medical devices and services provided to the community.


Principal Duties and Responsibilities:

The supervisor will be responsible for the management of the service, i.e. cleaning, maintenance, service & storage of equipment, to and from the warehouse.


  • Supervision of staff i.e. drivers, cleaners, warehouse, QC, scheduling and associated staff and repair  technicians
  • Ensure the work schedule for each day is achieved, liaising with all key personnel as required
  • Monitor capacity and constraints and allocate resources and equipment as appropriate
  • Oversee the development of the load and route plan on a daily basis, ensuring it is optimised and configured to meet targets
  • Assess daily completion levels and analyse data to assess performance, understand the variances to plan and engage in continuous improvement / business process re-engineering
  • Control  and maintenance of warehouse and equipment cleaning facilities
  • Developing and maintaining procedures, databases and equipment files.
  • Review and revision of process and equipment maintenance documentation and SOPs as necessary.
  • Ensure facility is in line with current infection control procedures
  • Build an effective team by leading, directing and motivating assigned staff, set objectives and ensure they are achieved
  • Ensure calls are responded to within the requirement of the service level specification
  • Co-ordinating service jobs on Service and Repair (S&R) calls
  • Maintenance of spare part inventory and inventory management system and data
  • Monitoring in house repairs and service to ensure cost efficiency and the standard of work
  • Communicate effectively with internal and external customers, responding to their issues and queries
  • Cycle counts, stocktakes and stock management
  • Maintenance of spare part inventory and inventory management system and data
  • Supervision of the asset management, cleaning process, repairs and service system
  • Co-ordinating and ensuring staff are trained appropriately
  • Checking of completed work and reporting on a weekly basis
  • Preparation of key performance indicators
  • Assist in the recruitment, selection and ongoing development of personnel and ensuring induction and appropriate training is delivered
  • Investigation and management of customer issues/complaints
  • Drive quality, service and cost reduction initiatives
  • Act as liaison with sub-contractors for vehicles, waste management, utilities, equipment maintenance etc.
  • Managing maintenance contracts and working with/supporting contractors.
  • Flexibility to perform scheduling and other essential tasks as required 
  • Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures , SOPs and company and EHS regulatory requirements.
  • Ensure that housekeeping standards and excellent techniques are practised, within the facility at all times, and maintained to a very high standard.
  • Carry out all activities in compliance with company, EHS & regulatory requirements
  • Participate in Cross-Functional teams, as necessary.
  • Ensure compliance with all quality, health & safety, company and customer site regulations.
  • Organise and Manage directly employed staff and specialist subcontractors, to ensure efficient and effective execution of planned and reactive maintenance
  • Dealing with issues and queries from customers and investigation of complaints






Qualifications and Experience:

The successful candidate will ideally have:

  • A full, clean driving License
  • Three years previous experience in a similar role, ideally in a service environment
  • Experience in a busy warehouse environment, i.e. goods in, pick, pack and dispatch operations.
  • IT literate
  • Strong MS Office skills is essential with SAP experience
  • Ability to analyse and assess information and to express proposals in  business terms
  • Capability of working on own initiative without close supervision as well as a member of a team
  • Strong internal & external customer focus
  • Attention to detail
  • Ability to work to deadlines and manage a multitasking environment



The successful candidate will be:

  • Flexible, hardworking and enjoy working with people.
  • Articulate, courteous with a friendly telephone manner
  • Ability to work well under pressure while adhering to strict deadlines 



Other information:

  • Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected.
  • You will be expected to attend internal & external training courses
  • Shift work and out of hours will be a requirement.
  • Excellent remuneration package commensurate with experience will apply




Although the above is a description of the requirements of your job, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time.