Accounts Receivable Manager

Role:                    Accounts Receivable Manager

Location:            DCC Vital Head Office, Leopardstown, Dublin 18

Reporting To:    Finance Director

Who we are:

At Fannin, we provide the medical devices, pharmaceuticals and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. What we deliver is more than simply the mechanics of treatment, with our extensive range, expert knowledge and unrivalled customer care, we seek to be the best service provider of Medical Devices, Medicines, and Services to the healthcare sector.

With the heritage of care giving dating back to 1829 we have a track record in medical supplies and pharmaceutical distribution to support our claims. 

The Opportunity

We are seeking a highly skilled and experienced Accounts Receivable Manager to lead our accounts receivable team. This role is crucial to ensuring the timely and accurate collection of payments from customers while managing the AR team’s day-to-day activities. The AR Manager will work closely with internal departments (Sales, Customer Service, Finance) and external clients to resolve payment issues, optimize collection processes, and maintain the integrity of customer accounts. The successful candidate will be a strong leader with a deep understanding of financial systems, excellent communication skills, and the ability to streamline and automate AR processes for efficiency.

Principal Duties & Responsibilities

• Team Leadership & Management:
  • Lead and mentor a team of accounts receivable specialists to ensure timely and accurate processing of customer invoices and payments.
  • Set team goals, conduct performance reviews, provide feedback, and ensure continuous training and development to build a high-performing team.
  • Ensure adherence to company policies, accounting standards, and regulatory requirements related to receivables.
  • Manage staffing levels, workflows, and processes to ensure the AR team operates efficiently and meets departmental targets.
• Accounts Receivable Management:
  • Oversee the end-to-end accounts receivable process, from invoicing to collections, ensuring accuracy and timely follow-up on outstanding balances.
  • Manage the preparation and distribution of customer invoices, ensuring that they are accurate, complete, and in line with agreed terms.
  • Review and approve credit applications, establish credit limits, and monitor customer credit risk to minimize bad debts.
  • Collaborate with the Sales team to resolve any billing disputes or discrepancies.

• Cash Collections & Aging Management:
  • Develop and implement strategies for effectively managing accounts receivable aging, reducing overdue balances, reducing DSO and improving cash flow.
  • Oversee collections efforts, ensuring timely follow-up on overdue accounts through phone calls, emails, and formal collection letters.
  • Monitor and report on the aging of accounts, identifying trends and working proactively to resolve any delinquent accounts.
  • Conduct regular meetings with the team to review high-risk accounts, strategize on collection efforts, and ensure continuous improvement in collection rates.

• Process Optimisation & Automation:
  • Lead efforts to streamline and automate accounts receivable processes, including invoicing, payment collections, and dispute resolution.
  • Collaborate with IT and other departments to integrate new technologies (such as AR software or EDI invoicing) to improve AR workflow efficiency.
  • Identify and implement process improvements, including reducing manual interventions and improving automation in the invoicing and payment processes.

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• Customer Account Management & Relationship Building:
  • Foster positive relationships with key customer accounts, acting as a point of escalation for billing and payment issues.
  • Collaborate with the Customer Service and Sales teams to address customer concerns, resolve disputes, and ensure timely payment resolution.
  • Provide proactive support and guidance to customers regarding payment terms, invoicing procedures, and system usage (including portals or EDI).

• Reporting & Analysis:
  • Prepare and present regular reports on accounts receivable performance, including aging reports, collection effectiveness, and cash flow impact.
  • Analyze AR trends, cash receipts, and bad debt provisions to provide actionable insights to senior management.
  • Assist in the preparation of monthly and year-end financial reports, ensuring the accuracy of AR balances and provisions for doubtful accounts.
• Compliance & Internal Controls:
  • Ensure compliance with accounting standards, company policies, and industry regulations.
  • Develop and maintain internal controls for managing AR processes to safeguard the company’s financial assets.
  • Assist with audits and provide relevant AR documentation as needed.
  • Stay up-to-date on industry trends, legal changes, and credit management best practices

Skills & Experience

• 5+ years experience in a similar role
• Hands-on experience with accounting software (SAP experience is a distinct advantage)
• Experience managing and motivating a team
• A logical, methodical approach to problem-solving
• Excellent numerical skills and strong Excel skills
• Ability to work on own initiative
• Strong organisation and planning skills
• Meticulous attention to detail and forward-thinking capabilities
• High level of discretion with confidential information
• Setting and facilitating the achievement of department objectives
• Knowledge of automation tools or technologies for improving AR efficiency, such as AR software or cloud-based invoicing portals.

This job description is designed as a general outline of the main duties and responsibilities associated with the post but is not intended to be an exhaustive list of all responsibilities and you may be required to carry out other reasonable duties as the Company may require from time to time.

Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected.

You may be required to attend internal & external training courses

DCC VITAL IS AN EQUAL OPPORTUNITY EMPLOYER AND OPERATES QUALITY AND EHS MANAGEMENT SYSTEMS ACROSS ALL OF ITS SITES. EMPLOYEES AGREE TO COMPLY WITHIN THE REQUIREMENTS RELEVANT TO THEIR ROLE