Customer Services Administrator
Kilcoole, IE
Medisource Ireland Limited.
A part of DCC Vital, DCC Healthcare & DCC plc
DCC Vital is a subsidiary of DCC Healthcare, an operating division of DCC plc. DCC plc employs approximately 10,000 people and is listed on the London stock exchange since 1994 and the FTSE 250 since June 2013 with a market cap of c€3 billion. In the year ended March 2015 DCC had revenues of £10.6 billion and operating profit of £228 million.
DCC Vital is a leading healthcare business in Britain and Ireland with sales in excess of £350 million, over 1,000 employees and an ambition to be one of the leading players in the supply of products and services to the healthcare sector in Europe. DCC Vital is focused on driving organic growth in its existing businesses and identifying new growth opportunities that strengthen and expand its product range, broaden its geographical reach and improve its business
As leaders in the sourcing and supply of exempt medicinal products, the company delivers pharmaceutical supplies across Europe. An excellent opportunity has now arisen for a Customer Service Executive to join our team.
Position: Customer Service Executive
Reporting to: Customer Services Manager
Location: Kilcoole, Co Wicklow
Main duties and responsibilities of the role:
As a Customer Service Executive, you will be working as a part of a team, responsible for engaging with retail and hospital pharmacies via the telephone, e-mail, fax and online system and providing a first class level of service at all times.
Liaising with customers, you will handle all product enquiries in a timely and effective manner, as well as generating, updating and administering orders. You will communicate with the warehouse to ensure a seamless flow of vital order information and ensure that customers are kept updated of any delays or issues.
Engaging with all departments, you will ensure trends and customer feedback are communicated accurately throughout the business. Additionally, you will identify any customer issues and resolve them promptly to ensure maximum customer satisfaction.
Qualifications & experience:
To be considered for this role, you must have:
- At least 5 years previous customer care administration experience
- A good level of computer literacy, especially using MS Office applications
As a Customer Service Executive, you must possess excellent communication and interpersonal skills, coupled with a customer-focused and positive nature. Self-motivated and driven, you must have superb problem-solving abilities, a team player mentality and a polite and professional telephone manner.
Previous experience of using Sage MMS would be beneficial to your application, as would experience of working in the pharmaceuticals sector.
To apply for the role of Customer Service Executive, please apply via the button shown.
Other Information:
DCC VITAL IS AN EQUAL OPPORTUNITY EMPLOYER
Excellent remuneration & Compensation package