Share this Job

Corporate Account Manager

Req ID:  641
Company:  DCC Vital - Williams Medical Supplies
Salary:  Not disclosed


Contract Type:  Permanent
Date Posted:  17-Jul-2021

Job Description and Person Specification



Job Title:                     Corporate Account Manager



Department:              Field Sales



Reports to:                  Head of Corporate Accounts



Purpose of the Job: 


 You will be responsible for managing all aspects of a portfolio of existing accounts to drive business growth and enhance customer retention.


You will be responsible for acquiring and growing new business in line with new business targets.


The role will be integral to the overall performance of the organisation against company targets so the role holder will be expected to take a wide view of all activity undertaken whether part of their primary role or not. This will necessitate significant time attending Head Office when not attending customer meetings.



Main Duties/Responsibilities and Knowledge/Skills Requirements



  • Identifying existing account opportunities through research of the existing account sales performance – including corporate healthcare providers, trade customers and other healthcare organisations
  • Identifying and delivering new business opportunities in line with new business targets
  • Surfacing and spearheading new and incumbent tender opportunities
  • Defining and presenting mutually agreeable commercial propositions across all available categories and revenue streams
  • Maintain and manage customer records using any and all appropriate means to ensure that activity and details of key contacts are visible and accessible
  • Managing accounts, agreeing short, medium and long-term growth objectives with the customer and formulating account plans accordingly
  • Managing, retaining and up selling to existing accounts
  • Negotiating new business contract terms including extension of existing agreements
  • Analysing and troubleshooting changes in performance to ensure maximum account retention
  • Ensuring that a multi-level engagement strategy is undertaken utilising all available resources within the organisation
  • Travel across the UK to establish relationships and drive sales at all sites
  • Effectively managing and coordinating customer service related issues
  • Coordinating orders placed, ensuring that they are processed effectively and efficiently by the relevant administration team
  • Attending relevant conferences and seminars and in the promotion of Williams Medical






  • Daily, Weekly and monthly reports on activity undertaken
  • Working with the relevant internal administration teams to coordinate orders placed, ensuring that they are processed effectively and efficiently
  • Management of diary to demonstrate a level of activity relevant to the requirements of the role
  • Undertake regular contact with the Commercial department to provide market and NPD intelligence to the category management teams
  • Undertake regular updates with team colleagues to share and ensure that best practice is adopted across the unit including product and market knowledge
  • Coordinate with the Marketing department in the promotion of products and services relevant to the target markets


Measures & Key Performance Indicators


  • Turnover and Gross Profit achievement of new business against target
  • Turnover and Gross Profit growth of existing customers against target
  • Numeric customer growth within ALL agreed target sectors
  • Retention rate and contract renewal




  • Knowledge of the UK healthcare market including public and private corporate healthcare providers, market sector suppliers and the National Health Service 
  • Proven sales and service management of corporate healthcare accounts on a national basis
  • Demonstrable evidence of success against targets
  • Previous experience of working in both B2C and B2B organisation
  • Thorough and detailed knowledge of sales techniques, CRM and sales reporting
  • Project Management skills desirable to ensure the efficient on-boarding of new acquisitions




  • Self-starter, able to operate both independently and as part of a team
  • Strategic & innovative thinking
  • Good sales and presentation skills to Board level essential
  • Excellent oral and written communication skills
  • Customer-focused relationship builder
  • Passionate about the customer
  • Well organised and accurate
  • Tenacious
  • Able to engage effectively at all levels
  • Good IT Skills to include both organisation specific and Microsoft desktop packages


Health Safety and Environmental Awareness


 Every employee is responsible for:


  • Understanding and Working in accordance with company policies and procedures.
  • Reporting defective equipment and dangerous situations
  • Using safety equipment provided
  • Avoiding horseplay which could result in injury
  • Complying with management requests and instructions
  • Not using defective equipment
  • Not misusing equipment
  • Not damaging equipment
  • Exercising reasonable care towards themselves and others
  • Ensuring they have been given the relevant training to undertake their role
  • The quality of work which they undertake
  • Care for the environment and prevention of pollution


The health and safety of themselves, fellow employees, contractors, visitors etc