Customer Services Administrator - temporary until 31st December 2026

Customer Service Administrator - Fixed-Term Contract until 31st December 2026

Recruiting Company – Fannin UK, Vital Healthcare

Role - Fixed-Term until 31st December 2026

Reporting to: Customer Services Supervisor

Location: Daniels Industrial Estate, Stroud GL5 3TJ

About the Company

With a heritage in caregiving dating back to 1829, Fannin UK has built a long-standing reputation for excellence in medical supplies and distribution across the UK and Ireland. Our extensive portfolio is designed to support healthcare professionals across a broad spectrum of specialities spanning, Anaesthesia, Surgery, Gastroenterology, Urology and Cardiology.

For over 20 years, Fannin UK has been a trusted supplier to the NHS and the private healthcare sector, providing high-quality, cost-effective medical devices developed in collaboration with healthcare professionals. Our products are readily available through the NHS Supply Chain, designed to: enhance clinical efficiency, improve patient outcomes and maximise theatre productivity.

Backed by a skilled and dedicated team, we deliver exceptional clinical support while adapting to the challenges of an evolving healthcare system. We remain committed to innovation, sustainability and environmental responsibility, ensuring that the solutions we provide continue to make a real difference in patient care.

Fannin UK Ltd is part of Vital Healthcare, a European medical device platform with strong in‑house R&D, manufacturing and regulatory capability. Together, we combine local expertise with group‑wide innovation, enabling us to deliver high‑quality, single‑use solutions across key treatment areas and expand our impact across the UK and international markets.

The Opportunity

To support us through a busy period we're looking to recruit a temporary Customer Service Administrator. The role is based in our Stroud office and will sit alongside and have opportunity to learn from our well-established UK customer services team. The successful candidate must be able to think on their feet and have previous experience in a customer service role. 

Principal Duties and Responsibilities:

• Customer Service for our UK customers
• Receive, acknowledge and process orders via SAP
• Work closely with the UK sales teams to support customer orders and forecasts
• Provide high level customer service to customers over phone and email
• Invoicing in conjunction with Finance team
• Generation of export documentation to support shipments from our warehouse facility
• Organising of product shipments and liaising with freight companies to ensure correct product alignment for designated countries.
• Coordination of customer organised pick-up
• Provide customer updates where necessary
• Dealing with customer complaints
• First point of contact for orders & queries

Experience & profile:

• Experience of using SAP system is preferable, however the full training will be given to the right candidate
• Ability to communicate clearly and effectively both verbally and in writing
• Previous experience in a customer service role is highly desirable
• Previous experience in a healthcare environment would be an advantage but not essential.

Other Information:

 temporary role

Please note although the above is a description of the requirements of the role, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time.

Please note that all Vital Healthcare staff work within quality management systems and that all the above will apply to the product portfolio.