Customer Services Administrator

JOB TITLE:

Customer Services Administrator

REPORTING TO:

Operations Manager

 LOCATION:

Unit 2 Heron View, Airport Road West, Belfast. BT3 9LN                               

COMPANY PROFILE:

Fannin NI Ltd. Is one of Northern Ireland's most successful Hospital, Healthcare & Laboratory supplies distributor and manufacturer. With operations in both Northern Ireland and the Republic of Ireland spanning across its operations in Belfast, Dublin, Cork, Galway, and GB with staff of over two hundred our organisation promotes market-leading products to a wide range of healthcare professionals, hospitals and industrial laboratories.  We operate modern and well-developed back-office systems and processes, utilising modern communication technologies and IT infrastructure.

PURPOSE OF ROLE

The role will be responsible for maintaining various customer service functions, all within a fast moving, ever changing, competitive environment.

Personal Characteristics and Experience Profile Required:

The principal skills and experiences, which the successful candidate will be able to demonstrate, are:

• 2 + Years experience in a similar role
• Excellent English (both written and spoken)
• Competent is using Microsoft Office suite of applications (MS Excel and Word experience)
• Accurate, articulate, courteous, a friendly telephone manner, ability to work well under pressure, flexible, detailed and completely dedicated to work schedule.
• Independent but able to work in a team environment, together with a desire to ensure the customers experience is “world class”
• Attendance at in-house and external training courses will be also necessary

KEY RESPONSIBILITIES and DUTIES

• Receiving, checking and entering customer orders on our ERP system (SAP)
• Dealing with customer enquiries, requests, backorders and record management.  
• Liaising with Carriers/Couriers to ensure efficient & timely delivery of product to customers
• Maintaining Quality systems and procedures
• Managing Customer back orders.
• Supporting Sales Team & Managers
• Liaising with the accounts department to resolve accounts queries
• Dealing with product returns and credit notes.
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.

Qualifications & experience:

• Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
• Excellent verbal & written communication skills
• Working knowledge of SAP is desirable
• A good working knowledge of Microsoft Office Applications (MS Excel & Word)
• 3rd level qualification desirable but not essential (experience in a similar role preferred)

KEY SKILLS

• Excellent numerical skills
• Strong analytical and problem solving skills.
• Strong MS Excel skills.
• Team player while also the ability to work on own initiative

The successful candidate will be:

• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner.
• Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
• Independent but able to work in a team environment, supporting team objectives.      

CONTRACT TYPE / OTHER INFORMATION

Permanent full time 

Located at Fannin NI Ltd, Unit 2, Heron View, Airport Road West, Belfast.

BT3 9LN