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RMA/Parts Support

Company:  Jam
Req ID:  5699
Salary:  undisclosed


Contract Type:  Permanent
Date Posted:  24-Jan-2023

Recruitment for this role is carried out locally. To apply for this position, please follow the link here.

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Do you enjoy a “work hard, play hard” philosophy? We do too! If you are ready to take your career to the next level, then you will want to check this out.


Position:     RMA Receiver/ Parts Support                                                   Schedule :   MON-FRI (8:30AM – 5:30pm)     


JAM Industries USA, LLC (JAM USA) is a leading independent distributor of Pro Audio, Music Creation, and Musical Instrument products from the world's finest manufacturers. To learn more about JAM Industries USA, please visit our Web site at

Duties and Responsibilities:

Duties and responsibilities may include but are not limited to the following:

    Handling product returns
    Distributing RMAs (return merchandise authorizations)
    Performs put away of merchandise & parts
    Identify inventory discrepancies in Service Stock
    Safely operate an order picker, reach truck, sit down counterbalance, or powered pallet jack
    Accurately receive, transfer, and check UPC labeled inventory using an RF scan-gun
    Assist in parts department support, receiving, and picking

Skills and Specifications:

    Proficiency with Microsoft Office Applications
    Excellent communications skills (written/verbal) and interpersonal skills
    Demonstrated organizational ability and follow-through
    Demonstrated ability to work in a fast-paced, dynamic environment
    Demonstrated ability to work harmoniously in a team as well as autonomously
    Strong attention to detail
    Excellent Customer Service Skills
    Strong sense of urgency
    Must be able to lift at least 50lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack.
    Must be able to stand and walk for extended periods of time.
    Must be able to work overtime as needed.

Education and Qualifications

    Minimum of a GED or High School Diploma, though an Associates degree would be considered an asset.
    Must have intermediate computer skills and be familiar with RF scan-guns.
    Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs;
    Minimum of 1-year Forklift experience required, certification preferred.