Receptionist

Recruitment for this role is carried out locally. To apply for this  position, please visit the DCC Careers Site. Please do not click the apply button on this page as applications through this site are unmonitored and may not be picked up.

Flogas Britain is one of the largest distributors of off-grid energy in the UK and has 40 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas.  The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with several bolt-on acquisitions has resulted in its market share increasing from 10% to over 30%.

The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is now well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers.

Flogas has been highly acquisitive in executing this strategy, investing over £50 million in the recent acquisitions of Protech, DTGen and Equity Energies, bringing together a compelling proposition of products, technologies, and services to support customers in navigating their energy needs through the transition and to execute their strategies in regard to energy cost, security and carbon emissions on their own pathway to net zero.

Flogas Britain has revenues of around £400 million and employs over 1,500 people across its multi-site operation across Britain with its headquarters in Syston, Leicestershire.
 

JOB PURPOSE

Flogas Britain Ltd are looking for a Central Admin Services administrator to join the team based at our head office. Reporting to the Lead Administrator you will oversee the day-to-day Receptionist duties and provide support to the Central Admin Services team. 

ACCOUNTABILITIES

•    Manage inbound calls across all product areas as the business requires.
•    Answer all calls in a timely, professional manner, meeting established performance standards
•    Signing visitors in and out, ensuring Health & Safety guidelines have been followed
•    Remaining resilient when dealing with challenging customers and situations 
•    Booking meeting rooms at the head office via Outlook for all the business
•    Manage all inbound & outbound departments post management and distributing to the relevant departments.
•    Ordering all stationery and stock taking.
•    Ordering lunches 
•    Use CODAS to maintain accurate customer history and information
•    Adhering to all requisite Flogas and customer standards, procedures, and work instructions 

•    Support and help the Central Admin Services Team with any, of their processes.

This job description serves as a guideline and may not encompass all responsibilities associated with the role. The role holder may be required to undertake additional tasks as necessary.
 

JOB HOLDER REQUIREMENTS

•    Excellent telephone manner
•    Excellent customer service skills
•    Ensures work is completed with a high level of accuracy and quality
•    Customer Service: Provides a positive, solution-focused experience, ensuring customer needs are met.
•    Effectively prioritizes tasks and meets deadlines in a structured manner
•    Ability to demonstrate numeracy and literacy skills
•    Ability to make decisions within designated agreed levels of authority
•    Approaches challenges with a flexible mindset and a proactive attitude.
•    Works ethically, respecting the needs of both the business and its customers, while contributing effectively to a team environment.
•    Able to work independently while knowing when to seek support.

TECHNICAL SKILLS

•    Proficiency in Microsoft Office, including Excel and Word.
•    Experience with administrative processes that require accuracy, efficiency, and adherence to deadlines.
•    Strong written and verbal communication skills, with the ability to document and present information effectively.
•    Familiarity with ERP or CRM systems (experience with Codas is preferred but not required).
•    Ability to analyze and process data with a focus on accuracy and efficiency.
•    Experience in a customer-facing or service-oriented role, managing interactions professionally.
•    Experience in a fast-paced environment, balancing multiple responsibilities while maintaining quality.
 

Flogas Britain is committed to driving diversity and inclusion across its workforce, striving to attract and develop the best talent regardless of gender, age, sexual orientation, disability, neurodiversity, ethnicity or any other factor, and building a diverse and supportive culture of respect and fairness for all.  Candidates of all backgrounds are encouraged to apply.

Furthermore, Flogas Britain embraces flexible working and understand that we all have commitments outside work. We want to work with you to find a working pattern that both allows you a great work/life balance and allows us to provide an excellent service to our customers. If you feel that you would benefit from working a different pattern to that advertised, we encourage you to talk to us about this during the recruitment process. 

Candidates with different flexibility needs are encouraged to apply.