Credit Controller

Recruitment for this role is carried out locally. To apply for this position, please visit the DCC Careers Site. Please do not click the apply button on this page as applications through this site are unmonitored and may not be picked up

Flogas Britain is one of the largest distributors of off-grid energy in the UK and has 40 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas.  The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with several bolt-on acquisitions has resulted in its market share increasing from 10% to over 30%.

The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is now well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers.

Flogas has been highly acquisitive in executing this strategy, investing over £50 million in the recent acquisitions of Protech, DTGen and Equity Energies, bringing together a compelling proposition of products, technologies, and services to support customers in navigating their energy needs through the transition and to execute their strategies in regard to energy cost, security and carbon emissions on their own pathway to net zero. The Group also includes Flogas Medical Gas, based in Flint. 

Flogas Britain has revenues of around £400 million and employs over 1,500 people across its multi-site operation across Britain with its headquarters in Syston, Leicestershire.

JOB PURPOSE

Reporting to the Credit Control Team Leader and based in our Head Office in Syston, Leicester, the purpose of this role is to collect overdue debt in a professional and timely manner from both consumer and commercial customers across all our business operations. 

ACCOUNTABILITIES

Our Credit Controllers are responsible for timely collection of overdue debts whilst maintaining a good level of customer service. They are required to record accurate information on customer accounts and negotiate arrangements where needed. 

•    Reduction of overdue debts via a portfolio of customer accounts, to agreed targets
•    Responsible for releasing orders in line with credit policy.
•    Responsible for placing customers on stop where necessary and removal of stops as required
•    Reviewing credit limits and applying for increased limits 
•    Processing payments on customers accounts.
•    Reviewing and setting up customer Direct Debits
•    Requesting customer refunds as required

JOB HOLDER REQUIREMENTS

•    Demonstrates a sound knowledge of debt collection including a variety of techniques which may be used.
•    Can negotiate with customers to bring a satisfactory outcome to all parties in difficult circumstances.
•    Strong time management skills
•    Adapabilty
•    Can demonstrate a drive to deliver results.

Performance will be measured by reference to targets set around the following:  

•    Timely and accurate completion of the above responsibilities
•    Annual objectives which will include KPI’s:

• Aged debt and unallocated cash/credit reduction 
• Bad Debt provision referrals
• Queries resolution
• Task clearances / management

This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them.

ESSENTIAL TECHNICAL SKILLS

•    Ledger management of customer accounts
•    Knowledge of debt collection techniques 
•    Communicates influentially 
•    Strong customer service skills (written and verbal)
•    Proficient working knowledge of Microsoft Office, including intermediate Excel and Word

Flogas Britain is committed to driving diversity and inclusion across its workforce, striving to attract and develop the best talent regardless of gender, age, sexual orientation, disability, neurodiversity, ethnicity or any other factor, and building a diverse and supportive culture of respect and fairness for all.  Candidates of all backgrounds are encouraged to apply.

Furthermore, Flogas Britain embraces flexible working and understand that we all have commitments outside work. We want to work with you to find a working pattern that both allows you a great work/life balance and allows us to provide an excellent service to our customers. If you feel that you would benefit from working a different pattern to that advertised, we encourage you to talk to us about this during the recruitment process. 

Candidates with different flexibility needs are encouraged to apply.