Accounts Receivable & Customer Services Specialist

JOB TITLE: Accounts Receivable & Customer Services Specialist
REPORTING TO: Accounts Receivable Manager
CONTRACT TYPE: Permanent
LOCATION: Drogheda, Co. Louth / Hybrid Working

Principle Objectives of the Role:

Reporting to the Accounts Receivable Manager, the Accounts Receivable & Customer Services Specialist is tasked with executing accounting and administrative duties pertaining to Accounts Receivable & Customer Services team, specifically in the support of the Certas Energy Retail French business. Core responsibilities encompass, but are not limited to, the following:

KEY AREAS OF ACCOUNTABILITY:

Accounts Receivable & Credit Control
– Billing runs and postings in SAP.
– Management of the AR SAP Master data.
– Coordination of Customer Master Site changes.
– Preparation of Direct Debit payment runs/follow-up on rejected DD.
– Prepare weekly aging report.
– Preparation of month end reporting.
– Reconciliation of customer accounts.
– Monitoring of credit limits and credit control for dealer customers in line with the credit policy
– Monitor and release credit checked orders.

Customer Service
– Provide exceptional customer service via phone or email to our French based customers and consumers.
– Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.
– Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.
– Compile statistics around customer queries/complaints and identifying issues which give rise to frequent queries/complaints.

General
– Support AR Manager & Finance teams on ad hoc projects as and when required.
– Participation in process improvements and service development.
– Interaction with external/internal parties including customers, auditors and DCC Group Compliance teams.
– Perform role in line with all DCC Group HSE and other corporate policies.

Qualifications/Experience
– Fluency in both written and spoken French & English.
– Previous experience working in an Accounts Receivable team an advantage.
– Customer Service experience required.
– Proven ability to work as part of a team.
– Proficient with Microsoft products including Excel.
– Experience of SAP an advantage.

Essential Competencies
– Highly organised with demonstrated attention to detail.
– Strong problem-solving skills.
– Excellent Customer Service attitude.
– Exemplary communication skills.
– Ability and willingness to work in the detail and take a hands-on approach.
– Positive, can-do attitude, displaying a high level of commitment & motivation.
– Demonstrates a desire to grow and undertake additional responsibility.
– Highly organized and ability to adapt to quickly changing priorities.
– Demonstrates articulate and professional communication style.
– Demonstrates high levels of personal and professional standards.

Other Requirements

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

Certas Energy Retail Europe is an Equal Opportunities Employer.

About Certas Energy Retail Europe & DCC plc

Certas Energy Retail Europe is a Central Operations hub supporting DCC-owned businesses across 5 European countries. Our team is based in Drogheda and remotely provides Finance, Pricing, IT and Supply functions for a network of over 1,100 retail forecourts, a bulk business, and an aviation business. Our mission is to operate as a high-level and efficient business partner to make cleaner transport possible for all.

Certas Energy Retail Europe is part of the mobility division of DCC plc. DCC plc is a customer-focused energy business, specialising in the sales, marketing, and distribution of secure, cleaner, and competitive energy solutions to commercial, industrial, domestic, and transport customers. Headquartered in Dublin, DCC is listed on the London Stock Exchange and is a constituent of the FTSE 100.