Director of Southaven Operations

Company:  Jam
Req ID:  7398
Salary:  TBC

US, 38672

Contract Type:  Permanent
Date Posted:  2 Jul 2024


Job Title:   Director of Southaven Operations

Division:    Exertis | Jam

Location:   Southaven

Schedule:  Monday to Friday 8:30AM-5:30PM

Don’t skip a beat, apply to Exertis | JAM!


Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!


What you will do:

The Director of Southaven Operations is responsible for ensuring the smooth operation and integration of all the various departments, with specific focus on Distribution, Service and MIS, in the JAM US Music Group (KMC, D&H, USM and Marshall). Overseeing the flow of product from the vendor to the warehouse and onto the customer.  Additionally acting as a key interface with relevant departments in the corporate headquarters in Montreal. He or she is responsible for establishing and reporting on KPIs, tracking budgets, and troubleshooting various issues. The position is a key member of the groups’ management team.



      Strong interpersonal and managerial skills and ability to sell concepts and ideas.

  • Builds working relationships with business partners to achieve optimal information flow, product flow, execution of procedures, and performance of the overall operation.
  • Facilitates key reporting to senior management on ongoing activities and accomplishments.
  • Analyzes performance data and identifies opportunities to improve any and all aspects of warehouse operations. Drives process improvement initiatives to successful completion.
  • Enthusiastically directs operational activity at the distribution centers; coaches at all levels for improved performance, fosters personnel development and drives key departmental goals and objectives.
  • Ability to set performance objectives and report Key Performance Indicators for the distribution center such as Cycle Time, On Time In Full, Cost/Case, etc.
  • Develops, executes, & monitors departmental budgets that strategically leverages diverse resources, prioritizes & supports near-term and long-term operational productivity, quality, & efficiency goals.
  • Requirements
  • More than 10 years in Operations Management and/or Supply Chain Management in a distribution environment.
  • Completed University degree in Operations Management, Supply Chain Management, Business, or other similar field of study. MBA or Master’s degree is considered an asset;
  • APICS Certificate in Production & Inventory Management and/or Supply Chain is considered an asset;
  • Demonstrated knowledge and experience with a large-scale ERP in both an automated and non-automated environment;
  • Proficiency with Microsoft Office Applications. Must have exceptional knowledge of Microsoft Excel. Knowledge of JDE Enterprise One an asset;
  • Excellent communications skills (written/verbal);
  • Proven leader with strong interpersonal skills;
  • Excellent time management skills, flexibility, ability to  prioritize, follow-through, as well as the ability to think quickly and effectively;
  • Demonstrated ability to work in a fast paced, dynamic environment;
  • Strong attention to detail and in-depth analytical skills;

 What we are looking for:

A key business partner, the Director of Operations will oversee the logistics, warehousing and service departments and will provide guidance and support for process improvement measures, budgeting, forecasting, and cost reduction initiatives·    This position reports into the Vice President of Operations for Jam Group of Companies.


Ready to join our team? Here is why we are one big, happy JAMily

·Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.

·Wellness Incentive Program, and an Employee Assistance Program.

·RRSP matching program.

·Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.

·We value work life balance and offer a causal and fun environment.

·Lively social calendar… there’s always something for everyone!

·Generous employee discount on all our cool gear.

·On-going learning opportunities.

·Not to mention the opportunity to work in a highly talented, winning team!


Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level! 

 To directly apply for this position click on this link!


#JAMFAM #noind

While we appreciate your interest, please note that only qualified candidates will be contacted.