Job Title: Litigation Controller
Leicester, GB, LE7 1PF
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
How you’ll power our business as a Litigation Controller
Reporting to the Assistant Credit Control Manager, you will be responsible for processing accounts within the litigation department and liaise with our debt collection partners.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
Here’s what you’ll be doing
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Actioning accounts through litigation process as required in line with agreed processes
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Release orders where applicable
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Responsible for updating of the accounts held by High Court Enforcement Officers and other third-party enforcement agents as required
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Maintenance of the bad debt provision, ensuring leger balances are accurate, and that up-to-date commentary is maintained
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Submission of insurance and insolvency claims as required in line with policy requirements
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Dealing with incoming queries in a professional timely manner
What we’ll need from you
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Demonstrates a sound knowledge of debt collection including a variety of techniques which may be used.
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Can negotiate with customers to bring a satisfactory outcome to all parties in difficult circumstances.
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Strong time management skills
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Adaptability
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Can demonstrate an empathetic approach when needed.
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Strong problem-solving skills.
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Can demonstrate a drive to deliver results.
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Excellent written and verbal communication skills.
What you’ll get from us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
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Discretionary Bonus
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Enhanced Pension Scheme
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Life Assurance
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EAP (Employee Assistant Plan)
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Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
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Extensive discounts from loved brands and major retailers
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25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
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Enhanced Family Friendly Leave
Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
Doing right by everyone
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.