Job Title:  I&M Customer Experience Advisor

How you’ll power our business as an I&M Customer Experience Advisor 

Reporting into the Customer engineering services manager, you will be responsible to provide a market leading service to both our commercial and domestic customers via the phone and email.  You will take high volume inbound calls and to manage customer queries effectively and taking ownership of customer installation queries, either by email or phone and responding quickly and courteously and keeping them informed of progress. You will also provide administrative assistance in the day-to-day running of the I&M department as required. 

 
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future. 

Here’s what you’ll be doing 

• Deal with all customer & CEC Installations Queries  

• Responding quickly and courteously to customer requests and keeps them informed of progress 

• Answer all incoming phone calls (into hunt group) 

• Respond to customer email queries in line with company SLA’s 

• Hotel Bookings 

• Tools & equipment ordering 

What we’ll need from you 

• Excellent communication skills both verbal and written  

• A responsible attitude and leads by example 

• Ability to work effectively within a team  

• Have good interpersonal skills and be able to communicate to customers on all levels 

• Be able to communicate with customers directly, handle and champion any issues that might arise 

• PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word 

• Be able to work outside normal working hours, when the business requires 

• Have a flexible working approach and be able to convey a positive attitude to staff and customers at all times 

What you’ll get from us 

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive. 

• Discretionary Bonus 

• Enhanced Pension Scheme 

• Life Assurance 

• EAP (Employee Assistant Plan) 

• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers 

• Extensive discounts from loved brands and major retailers 

• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours 

• Enhanced Family Friendly Leave