Job Title: Credit Control Team Leader
Leicester, GB, LE7 1PF GB
Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
How you’ll power our business as a Credit Control Team Leader
As a Credit Control Team Leader, you will manage a team of credit controllers responsible for collecting overdue debt in a professional and timely manager from both commercial and consumer customers.
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.
What we’ll need from you
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Credit Control – debt chasing experience is essential to this role
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Excellent customer service, time management and telephone skills
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Experience of dealing with a high volume of customer accounts and associated call volume
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Numerate
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Strong negotiator and query resolution ability
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Ability to make decisions within designated agreed levels of authority
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Proficient in MS Outlook, Word & Excel
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Account reconciliation
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Excellent time management and ability to work to specific deadlines is a pre-requisite
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Proficient in MS Outlook, Word & Excel
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Ledger management of customer accounts
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Knowledge of debt collection techniques
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Communicates influentially
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Strong customer service skills (written and verbal)
What you’ll get from us
You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.
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Discretionary Bonus
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Enhanced Pension Scheme
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Life Assurance
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EAP (Employee Assistant Plan)
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Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
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Extensive discounts from loved brands and major retailers
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25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
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Enhanced Family Friendly Leave
Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.
Doing right by everyone
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.