Job Title:  1st Line Service Desk Analyst

How you’ll power our business as a Service Desk Analyst 

The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. 

The SDA is also expected to work closely with other IT department personnel to help on tasks that may be outside the scope of their knowledge or expertise. 

An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources required to function effectively. 
 
Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future. 

Here’s what you’ll be doing 

• Fields Incoming Help Requests 

• Resolves IT Support Requests 

• Escalates Advanced Cases 

• Maintains Service Records 

• Performs System Testing and Updates 

• Maintains IT Documentation 

What we’ll need from you 

• Strong written and oral communication skills. 

• Strong interpersonal skills. 

• Ability to use sound judgement in terms of work planning and customer care. 

• Ability to present ideas in user-friendly language. 

• Highly self-motivated and directed. 

• Keen attention to detail. 

• Analytical and problem-solving abilities. 

• Ability to prioritise and execute tasks in a high-pressure environment. 

• Strong customer service orientation. 

What you’ll get from us 

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive. 

• Discretionary Bonus 

• Enhanced Pension Scheme 

• Life Assurance 

• EAP (Employee Assistant Plan) 

• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers 

• Extensive discounts from loved brands and major retailers 

• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours 

• Enhanced Family Friendly Leave