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Business Change Manager

Company:  Exertis UK
Salary:  DOE

GB, BB12 7BF

Contract Type:  Fixed Term Contract
Date Posted:  18-Jan-2023

We are seeking a change management professional that has a diverse set of skills and experiences to develop and facilitate execution of Exertis’ transformation initiatives change management, value realization and training programs. This is an exciting opportunity to be on the front line of major transformational efforts across multiple functions. You will enable the business to deliver against transformational strategies and maximize the adoption through effective and sustained behaviour change.


Knowledge, Competencies & Experience 

  • The successful candidate is likely to have;
  • Proven experience in developing change management programs and delivering complex change through different parts of an organisation
  • Solid understanding of the impact of change on people and the processes required to enable change to have long‐lasting effect
  • Experience in development and execution of change management communication strategies
  • Design and delivery of training programs to enhance change acceptance
  • Experience in engaging diverse audiences and developing localised, relevant content for them
  • Excellent communication and interpersonal skills
  • Organised self‐starter, highly motivated & enthusiastic
  • Tenacious influencer
  • Strong verbal influencing and written communication skills
  • Experience in large scale business transformation programs
  • Relevant experience from B2B sales organisations would also be a plus
  • Full driving license is essential for this role as some time may be spent on our other UK sites


Role Purpose & Objectives 

  • To be a key partner for the Transformation Office in managing change across the organisation:
  • Apply a structured approach to drive change management, training, adoption and communications activities
  • Develop and implement change management plans for assigned initiatives and workstreams, including stakeholder engagement plans, change readiness assessment, surveys and report outs
  • Own the delivery of change milestones for priority initiatives including being responsible for key behavioural change KPI’s (e.g., system adoption)
  • Manage integration of change activities and able to identify and successfully navigate the interdependencies across multiple workstreams
  • Advise and coach and coach business Initiative Owners on change approach, methods and tools
  • Resolve or escalate execution risks with proposed mitigations to initiative or workstream lead
  • Influence sponsors and business leaders to effectively guide change management of strategic efforts
  • Define and measure adoption success metrics to ensure change is absorbed and welcomed by our teams
  • Establish and manage formal and informal change networks to help coordinate and drive change activities in person and virtually
  • Define and build an internal change management competency to sustain the business solutions and drive continuous improvement
  • Demonstrate a strong awareness of and commitment to all Exertis policies and procedures including our Ethics/Compliance and the DCC Group Code of Conduct.


We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated. We’re open to conversations about flexible working. If it’s right for our customers, our business and for you then we’ll do what we can to support it.   

At Exertis we recognise that ways of working have changed, which is why we have adopted a flexible way of working in our offices. Most teams are now offering a mix of remote and office working on a 50/50 basis (usually a mix of 2/3 days in the office each week). For some roles and teams, this may be slightly more or less depending on business needs and individual circumstances.