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Digital Product Owner

Req ID:  3589
Company:  DCC Vital - Williams Medical Supplies
Salary:  Not disclosed

Rhymney, GB, NP22 5PY

Contract Type:  Permanent
Date Posted:  14-Jun-2022



Job Description and Person Specification



Job Title:                              Digital Product Owner


Department:                      Digital (Sales)


Reports to:                         Digital Director



Purpose of the Role:


This exciting role within the Digital Function, reporting to the Digital Director, will help drive digital transformation within an already successful business by being responsible for the end to end digital product strategy of our websites, and building out the best consumer experiences across the DCC Vital website estate.

 They will be a key part of the eCommerce team and will interact on a regular basis with Product, Marketing, IT and our external SAP partners to help deliver great consumer experiences.


This is an exciting opportunity with lots of opportunity for growth as there is very much a blank slate as far as consumer experience is concerned on the website, so a great chance to grow with the business and take on a variety of different projects over time.



Role description:

  • Accountable and responsible for the end to end digital product strategy, decisions, investments and developments to meet commercial targets through a product led model of agile delivery
  • Key point of contact with our external SAP partner to drive continuous improvement of consumer experience
  • Manage relationships, influence and drive cross-functional collaboration with ecommerce, category, design, IT and other delivery functions to deliver leading experience
  • Use data and insight to deliver customer first website improvements with a clear measurement framework to inform, measure and appraise each initiatives and long term value
  • Helping to drive digital transformation initiatives within key divisions e.g. Category, Marketing & IT, in order to deliver the digital vision through the development of digital culture, skills, people, technology and processes.

Essential Requirements:

  • Extensive eCommerce experience with proven experience of driving significant online growth of key KPIs in a commercial environment
  • Excellent understanding of reviewing data to inform decisions
  • Solid customer appreciation and understanding of customer insight techniques and capabilities
  • Proven ability to influence and negotiate with senior C-level stakeholders
  • Significant programme and product management experience with associated qualifications
  • Ability to oversee multiple projects and identify and manage risks
  • Sound understanding of typical PMO processes
  • Experience of working with and managing external partners
  • Prince II and Agile qualified/experienced
  • Able and comfortable to operate effectively at both strategic and operational levels
  • Strong communication skills and ability to engage at all levels
  • Role model behaviours and foster capability to constantly evaluate eCommerce processes to optimise productivity and quality amongst the team


  • Previous experience of Hybrisw (SAP Commerce)
  • Degree or equivalent in related subject
  • B2B experience is preferable


Health Safety and Environmental Awareness


Every employee is responsible for:


•          Understanding and working in accordance with company policies and procedures.

•          Reporting defective equipment and dangerous situations

•          Using safety equipment provided

•          Avoiding horseplay which could result in injury

•          Complying with management requests and instructions

•          Not using defective equipment

•          Not misusing equipment

•          Not damaging equipment

•          Exercising reasonable care towards themselves and others

•          Ensuring they have been given the relevant training to undertake their role

•          The quality of work which they undertake

•          Care for the environment and prevention of pollution

•          The health and safety of themselves, fellow employees, contractors, visitors etc