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Part Time Customer Account Representative

Req ID:  512
Company:  DCC Vital - Williams Medical Supplies
Salary:  Not disclosed

Rhymney, GB, NP22 5PY

Contract Type:  Fixed Term Contract
Date Posted:  06-Jul-2021

Job Title:                          Customer Account Representative


Department:                  Sales                                                 


Reports to:                     Inbound Team Leader              



Main Duties/Responsibilities and Knowledge/Skills Requirements


Sales / Customer Service Key Duties:

  • Provide exceptional customer service in taking orders by phone, fax and email
  • Provide exceptional customer service in dealing with customer queries
  • Ability to promote special offers, up-sell and cross sell
  • To advise customers on services and products and USP’s of both
  • To update and amend company records in a timely manner             
  • Completion of quotations (understanding margins & profit)
  • Ability to work to set targets
  • Provide accurate and timely Customer and Campaign feedback.
  • Deputize for the manager in her/his absence as appropriate.



Knowledge and Understanding Required


Company Knowledge:


  • To understand the Company Aims and Vision
  • To understand the functions of all departments within the Company
  • To have a comprehensive understanding of competitor activity


Product Knowledge:


  • To have advanced knowledge of the product range sold by the Company
  • To have undertaken training and be knowledgeable on the key line products sold by the company
  • To be aware of the different suppliers used for different products


System Knowledge:


  • The ability to use the companies order entry/query applications without supervision
  • To be able to use Word/Excel/Outlook




  • To fully understand all procedures required to be undertaken to fulfil customer requests / enquiries to a high standard
  • To identify areas for improvement / streamlining of processes and procedures
  • To understand the effects of procedures and actions on other departments within the company




  • Advanced Sales Experience (2 years plus)
  • Ability to work as part of a team as well as an individual




  • Advanced telephone skills
  • Advanced negotiation skills
  • Advanced communication & interpersonal skills
  • IT Literate



Health Safety and Environmental Awareness


Every employee is responsible for:


  • Understanding and Working in accordance with company policies and procedures.
  • Reporting defective equipment and dangerous situations
  • Using safety equipment provided
  • Avoiding horseplay which could result in injury
  • Complying with management requests and instructions
  • Not using defective equipment
  • Not misusing equipment
  • Not damaging equipment
  • Exercising reasonable care towards themselves and others
  • Ensuring they have been given the relevant training to undertake their role
  • The quality of work which they undertake
  • Care for the environment and prevention of pollution
  • The health and safety of themselves, fellow employees, contractors, visitors etc