Customer Services Administrator

Customer Service Administrator

Reports to:    Customer Services Manager

Duration:       Contract

Location:       Leopardstown

Summary: 

The successful candidate will be based in Leopardstown working as part of the Customer Service Team.  The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.

 Principal Duties and Responsibilities:

• Dealing with all aspects of customer orders.
• Dealing with product returns and credit notes.
• Dealing with customer enquiries, requests, backorders and record management.  
• Ensuring all customer queries and issues are resolved promptly and thoroughly.
• Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
• Scheduling orders for delivery                                               

• Dealing with Quality and other Departments
• Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
• Supporting Sales Teams & Managers
• Providing administrative support to other departments, as required               

Qualifications & experience:

• Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
• Excellent verbal & written communication skills
• Working knowledge of SAP
• Pharmaceutical experience desirable
• Working knowledge of SAP
• A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable. 

The successful candidate will be:

• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner.
• Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
• Independent but able to work in a team environment, supporting team objectives.