Share this Job

Corporate Procurement Specialist

Req ID:  4727
Company:  DCC Vital - Williams Medical Supplies
Salary:  Not disclosed
Location: 

GB

Contract Type:  Permanent
Date Posted:  08-Sep-2022
Description: 

 

 

 

Job Title:                     Corporate Account Manager

 

 

Department:               Sales

                               

 

Reports to:                  Head of Corporate Accounts

 

 

Purpose of the Job: 

 

This role has been created as part of the WMS corporate accounts growth strategy to deliver improved efficiency within the corporate sales function, enhance customer service, drive growth through existing accounts and support tender based new business opportunities.

 

You will be responsible for managing all aspects of several existing accounts to drive the growth and retention of the accounts. To compile and determine commercial and technical solutions for the more complex sales opportunities, from qualification through to implementation and to take ownership of report analysis and account performance reviews.

 

The role will be integral to the overall performance of the organisation against company targets so the role holder will be expected to take a wide view of all activity undertaken whether part of their primary role or not. This will necessitate significant time attending Head Office when not attending customer meetings

 

 

Main Duties/Responsibilities and Knowledge/Skills Requirements

 

 

  • Identifying existing account opportunities through research of the existing account sales performance – including corporate healthcare providers, trade customers and other healthcare organisations
  • Defining and presenting mutually agreeable commercial propositions across all available categories and revenue streams
  • Providing exceptional customer service levels by acting as the escalation point of contact for inbound and outbound sales communication to corporate customers
  • Liaise with the corporate sales function in the completion of price list reviews for large customers
  • Accountability for managing large opportunities through the business
  • Monitor and track back orders, instantly rectify and report any potential issues
  • Maintain and manage customer records using all appropriate means to ensure that activity and details of key contacts are visible and accessible
  • Managing accounts, agreeing short, medium and long-term growth objectives with the customer and formulating account plans accordingly
  • Managing, retaining, and up selling to existing accounts
  • Continuous assessment and development of the response documents and contracts to ensure high quality submissions are provided to customers
  • Margin and cost analysis
  • Identify key commercial and business risks where appropriate and highlight these to senior management
  • Determine the commercial offer and pricing for inbound requests
  • Analysing and troubleshooting changes in performance to ensure maximum account retention
  • Ensuring that a multi-level engagement strategy is undertaken utilising all available resources within the organisation
  • Travel across the UK to establish relationships and drive sales
  • Effectively managing and coordinating customer service-related issues
  • Creating and maintaining a new opportunity dashboard for the corporate accounts team

 

 

Administration

 

  • Weekly and monthly reports on activity undertaken
  • Working with the relevant internal administration teams to coordinate orders placed, ensuring that they are processed effectively and efficiently
  • Management of diary to demonstrate a level of activity relevant to the requirements of the role
  • Undertake regular contact with the Commercial department to provide market and NPD intelligence to the category management teams
  • Undertake regular updates with team colleagues to share and ensure that best practice is adopted across the unit including product and market knowledge
  • Coordinate with the Marketing department in the promotion of products and services relevant to the target markets

 

Measures & Key Performance Indicators

 

  • Turnover and Gross Profit growth of existing customers against target
  • Numeric customer growth within ALL agreed target sectors
  • Retention rate and contract renewal

 

Experience

 

  • Knowledge of the UK healthcare market including public and private corporate healthcare providers, market sector suppliers and the National Health Service 
  • Proven sales and service management of corporate healthcare accounts on a national basis
  • Demonstrable evidence of success against targets
  • Previous experience of working in both B2C and B2B organisation
  • Thorough and detailed knowledge of sales techniques, CRM and sales reporting
  • Project Management skills desirable to ensure the efficient on-boarding of new acquisitions

 

 Skills/Abilities

 

  • Self-starter, able to operate both independently and as part of a team
  • Strategic & innovative thinking
  • Good sales and presentation skills to Board level essential
  • Excellent oral and written communication skills
  • Customer-focused relationship builder
  • Passionate about the customer
  • Well organised and accurate
  • Tenacious
  • Able to engage effectively at all levels
  • Good IT Skills to include both organisation specific and Microsoft desktop packages

 

Health Safety and Environmental Awareness

 

 Every employee is responsible for:

 

  • Understanding and Working in accordance with company policies and procedures.
  • Reporting defective equipment and dangerous situations
  • Using safety equipment provided
  • Avoiding horseplay which could result in injury
  • Complying with management requests and instructions
  • Not using defective equipment
  • Not misusing equipment
  • Not damaging equipment
  • Exercising reasonable care towards themselves and others
  • Ensuring they have been given the relevant training to undertake their role
  • The quality of work which they undertake
  • Care for the environment and prevention of pollution

 

The health and safety of themselves, fellow employees, contractors, visitors etc