At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

How you’ll power our business as a Commercial Sales Representative this is a fixed term contract for 12 months Maternity Cover 

As a Commercial Sales Representative, you’ll maximise commercial sales opportunities and deliver an exceptional customer experience through consultative selling, effective account management, up-selling, cross-selling and new customer acquisition. You’ll balance margin opportunities with customer sustainability, using your account management and negotiation skills to grow margin across your customer portfolio. Working in a quality-focused environment, you’ll help us exceed customer expectations through teamwork, professional interactions and effective communication.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’ll be doing

• Maximise commercial sales opportunities through consultative selling, account management, up-selling, cross-selling and new customer acquisition.

• Handle inbound customer contact across calls, emails and other channels, supporting customers through a consultative sales approach.

• Negotiate sales prices within agreed authority levels to maximise profitability and margin.

• Identify and maximise sales opportunities, ensuring relevant products and services are matched to customers’ current and future needs.

• Develop and maintain comprehensive knowledge of our commercial products, services, customers and industry.

• Manage and grow an existing portfolio of customer accounts, retaining customer numbers, volume and margin while identifying opportunities for further growth.

• Work closely with Business Account Managers to produce customer SWOT analyses, identify new business prospects and provide sales and customer service excellence.

• Support order taking, refer calls and leads appropriately, and deputise for Business Account Managers when required.

• Support new sales activity for fuel and ancillary products, including campaigns and prospecting lapsed or lost customers.

• Build and maintain genuine customer relationships to support retention and prevent customer churn or account degradation.

• Use sales pipeline reporting and account management tools to prospect customers and manage opportunities effectively.

• Manage the legal diary for existing contracted commercial accounts to support customer retention.

• Review customer service queries, investigate complaints and provide appropriate resolutions, escalating issues in line with company procedures.

• Proactively contact customers to review service delivery and identify opportunities to improve satisfaction.

• Identify current and future customer needs and recommend relevant products and services through effective account management.

• Maintain up-to-date knowledge of competitor activity and developments, recording relevant information on company systems.

• Record customer interactions, quotations, sales, enquiries and reason codes accurately and in line with company standards.

• Handle customer financial information appropriately, including credit checks, credit applications, payment processing and credit or debit note requisitions.

• Ensure all customer interactions and calls are handled compliantly and in accordance with agreed company standards.

• Work effectively with colleagues and teams across the business to deliver sales and customer service excellence.

• Promote a positive Health and Safety culture in line with Safety F1rst principles and comply with all relevant HSE policies and procedures.

What we’ll need from you

• B2B Contact Centre experience is desirable.

• A proven track record in telephone selling, up-selling and cross-selling.

• Account management experience is desirable.

• Self-confidence and strong interpersonal skills, with the ability to build professional rapport with customers.

• High levels of self-motivation and strong time management skills.

• Resilience, persistence and a hardworking approach.

• A target-driven and results-oriented mindset.

• The ability to handle customer objections assertively and professionally.

• Strong customer service skills, with the ability to manage customer interactions with empathy.

• Good organisational skills, with the ability to prioritise effectively.

• Strong listening skills and excellent verbal communication.

• The ability to build and maintain effective customer relationships.

• A commitment to teamwork, personal development and delivering high standards of customer service.

• GCSE Maths and English are required.

Why join Certas Energy?

At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.

What you’ll get from us

• The opportunity to develop your sales and account management career within a market-leading energy business.

• A supportive, collaborative team environment where teamwork and professional development are encouraged.

• Opportunities to build your knowledge of commercial products, services, customers and the wider industry.

• The opportunity to develop strong customer relationships and make a direct contribution to customer satisfaction and business growth.

• A target-driven environment where your contribution to sales, margin, volume and customer retention is valued.

• Support for your personal and professional development through 1:1s and coaching activities.

• The opportunity to work as part of DCC Energy and contribute to supporting the UK's evolving energy needs.

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.