Customer Service Administrator

Warrington | Competitive Salary

Join our team and make a difference!

Are you an organised, proactive individual with a passion for customer service? We’re looking for a Customer Service Administrator to join our busy Fuel Card Customer Service Team in Warrington.

Working in a fast-paced environment, you’ll support our Sales Teams and Management while delivering excellent service to our fuel card customers. You’ll play a key role in ensuring smooth day-to-day operations, providing essential administrative support and helping us deliver an outstanding customer experience.

Key Responsibilities

Customer Service

• Respond to customer enquiries professionally and efficiently.

• Handle card orders, cancellations, invoice and transaction queries, credits and account requests.

• Provide customer reporting and general account support.

• Ensure customer needs are met with a courteous and timely approach.

Administration and Operational Support

• Complete administrative tasks accurately and within agreed service levels.

• Support the Fuel Card Sales Team and Management with documentation and back-office duties.

• Produce reports as required and use IT systems in line with company policies.

• Identify knowledge gaps and proactively seek solutions.

Health, Safety and Compliance

• Promote a positive health and safety culture.

• Help maintain a safe working environment for colleagues, customers and visitors.

• Identify and report potential risks, accidents and incidents.

Teamwork and Performance

• Build strong working relationships across the business.

• Work collaboratively to achieve departmental and business targets.

• Manage priorities effectively and meet deadlines.

• Take ownership of your personal development and contribute positively to team success.

What We’re Looking For

We’re looking for someone who has:

• Excellent communication and listening skills.

• Strong attention to detail and organisational skills.

• Effective time management and prioritisation abilities.

• A proactive, positive and solution-focused attitude.

• The ability to work well under pressure and meet deadlines.

• Confidence using IT systems and handling administrative tasks.

• A team-player mentality, alongside the ability to work independently.

• A customer-first approach and a willingness to learn.

What’s on Offer?

• Competitive salary.

• The opportunity to develop your customer service and administrative skills.

• A supportive, collaborative team environment.

• The chance to make a real impact on customer satisfaction and business performance.

Interested?

If you’re enthusiastic, customer-focused and ready for your next opportunity, we’d love to hear from you!

Apply today and take the next step in your career.

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